The www.jointpaininjections.com Website is owned, managed and made available by Medical Portals Limited, a company registered in England and Wales with registration number 08409633 and whose registered office address is Unit 6, 30 Friern Park, London N12 9DA. Medical Portals Limited is VAT registered in the UK with VAT Number GB 170 5096 18.

In this page, the terms “website” or “site” mean www.jointpaininjections.com and “we”, “Medical Portals” or “us” mean Medical Portals Limited.

This site is part funded by Sanofi and some of the content remains the property of Sanofi.

Any use by you of this site is subject to your acceptance of the terms and conditions set out on this page. Please also see our privacy statement below. If you do not accept these terms and conditions please leave this site now.

1. Rights

This website and its contents are copyright Medical Portals Limited. All rights reserved. You may view this site and you are welcome to print hard copies of material on it for your personal, non-commercial use. All other reproduction of all or any part of the contents in any form is prohibited. No part of the site may be distributed or copied for any commercial purpose without express approval of Medical Portals.

2. Disclaimer

While reasonable care is taken to ensure the information on this website is accurate, we cannot guarantee its accuracy and we reserve the right to change it (including these terms and conditions) at any time without notice. You should check these terms and conditions for changes each time you intend to use this website.

Medical Portals Limited provide this website on an “as is” basis and makes no representations or warranties of any kind with respect to this website or its content (including any text, graphics, advertisements, links or other items) and disclaims all such representations and warranties. In addition, neither we nor any other contributor to this website makes any representation or gives any warranty, condition, undertaking or term – either expressed or implied – as to the condition, quality, performance, accuracy, suitability, fitness for purpose, completeness, or freedom from viruses of the content, or that such content will be accurate, up to date, uninterrupted or error free.

Information on this website is not intended as a substitute for medical advice and may not be used to diagnose or treat any health condition without the consultation of a qualified health care provider.

3. Indemnity

You acknowledge that you are solely responsible for how you use this website and all the results and information you obtain from it.

You acknowledge that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise – are hereby excluded to the fullest extent permitted by law.

We and all contributors to this website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage – including any consequential or indirect loss or damage incurred by you, whether arising in tort, contract or otherwise, and arising out of, in relation to or in connection with your access to, use of or inability to use, this website or from our negligence and even if we are expressly informed of the possibility of such loss or damage.

4. Interruptions and omissions in this service

While we take every care to ensure the standard of this website remains high and to maintain the continuity of it, the internet is not always a stable medium. Errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any ongoing obligation or responsibility to operate this website (or any particular part of it).

5. Invalidity

If any part of our terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

6. Links

This website contains links to third party websites, over which Medical Portals Limited has no control. Medical Portals assumes no responsibility for the content of third party websites or for any losses that may arise out of their use. The presence of a link to a third party website does not necessarily mean that Medical Portals endorses it or has any association with its proprietor.

7. Materials submitted by you

You agree that any materials posted by you or otherwise submitted to the site, whether ideas, creative concepts or other materials, may be used and disclosed by us without restriction for whatever purpose we deem fit and without payment of any sum or acknowledgement of you as their source. We shall have no liability for any loss or damage suffered by you as a result of use or disclosure of such materials by us.

This (clause 7) does not affect any rights you may have under data protection or similar laws, to the extent that such rights cannot be excluded. In this connection please see our privacy statement, below.

8. Delivery policy

You agree that you will be treated at our contracted clinics during the course of your treatment.

9. Medical liability

This website is setup as a gateway for you (the “patient”) to access joint pain treatments made available via our contracted clinics. Medical Portals is responsible for providing administration services related to patient management throughout the course of your treatment at our contracted clinics. However, all medical liability during assessment, diagnosis and treatment of your joint pain is the responsibility of the clinic where you are receiving consultation or treatment. You hereby exclude Medical Portals Limited to the fullest extent permitted by law of all liability for any loss or damage you may incur due to medical consultation or treatment you receive at our contracted clinic as a result of booking an appointment via this website.

You also acknowledge that you may be given separate terms and conditions and consent forms to sign and approve from our contracted clinic prior to your consultation or treatment with that clinic.

10. Refund and cancellation policy

You agree to make a full payment to Medical Portals Limited for your treatment, at the time of booking your appointment.

If you wish to cancel your appointment at a later date, you may do so by calling our administration team on 0207 118 1771, at least one working day before your appointment date. In this case, a full refund payment will be made to your credit card within 7 working days.

You agree that failure to turn up on a booked appointment, or cancelling it less than one working day before the due appointment date, will incur a charge of £50. In this case, you hereby grant Medical Portals Limited the right to retain this amount of £50 from the payment you have previously made for your treatment. The remaining fee will be refunded to your credit card within 7 working days.

All queries related to payments should be directed to our dedicated Customer Service team:

Medical Portals Limited
Accounts Department
Unit 6
30 Friern Park
London N12 9DA
United Kingdom

Email: accounts@medicalportals.co.uk
Phone: 0207 118 1771

11. Privacy policy

When you engage in certain activities on this website, such as downloading files or registering your interest in an event or product or service, Medical Portals may ask you to provide certain information about yourself by filling out and submitting an online form, or by other means. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, we may require that you provide us with personal information, such as your name, mailing address, e-mail address, and other personal identifying information.

When you submit personal information to Medical Portals, you understand and agree that Medical Portals and its associates may transfer, store and process your customer profile in any of the countries in which Medical Portals and its associates and agents maintain offices, including without limitation, the United Kingdom. Medical Portals collects this information in order to record and support your participation in the activities you select.

We may also use information that you provide as part of our effort to keep you informed about special offers, and other Medical Portals products and services. Medical Portals recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to be used to inform you of other products and special offers, and you indicate this preference when you provide the information to us, we will honour your preference.

You acknowledge and agree that to provide administration services related to patient management throughout the course of your treatment, Medical Portals will need to store and share your health records with our contracted clinics. Medical Portals Limited is committed to managing your health records in compliance with The Data Protection Act 1998. You hereby agree and grant Medical Portals the right to store and share your health records with our contracted clinics. You also agree that Medical Portals Limited will not be liable for any claims resulting from its management of your health records.

When you make payments to Medical Portals Limited, we do not store our customer’s financial details.

12. Law and Jurisdiction

These terms and conditions and any matter relating to this site shall be governed by the law of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to resolve any controversy or claim of whatever nature arising out of or relating these terms and conditions.